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When it comes to passenger engagement, trains are being left behind

Niall BakerOver the past week I’ve had the opportunity to attend both the Passenger Focus’ event Passenger Power and the European Bus Operators Forum.  Both were interesting and it was great to hear how rail and bus operators are taking a keener interest in what their customers have to say. Continue reading

Cycling – change in culture needed to move to the next level

Niall BakerLast week the All Party Parliamentary Cycling Group (APPCG) set out their recommendations to the government, which if implemented, could facilitate significant growth in cycling across the UK.  The Get Britain Cycling report has been widely welcomed by cyclists, cycling organisations, transport and public health planners.  Continue reading

When commuting is competitive and fun

Niall BakerCommuting is competitive and tactical. Seasoned commuters have perfected their strategies, knowing the exact spot on the platform where they can board the train with the minimum risk of getting elbowed in the ribs, safe in the knowledge selecting this carriage will mean they have the shortest walk to leave the station at the other end. Continue reading

When things go wrong….. do the right thing!

Last week I travelled with Eurostar to a client meeting in Paris.  On emerging from the Channel Tunnel in France we were informed that we would have to swap trains in Lille due of a technical fault with the train, meaning we would be over an hour late into Paris. Continue reading

How safe is cycling in cities?

The issue of improved safety for cyclists has been a key talking point in the media over recent weeks.  At the forefront has been The Times, who have led with their Cities fit for cycling campaign, launched after journalist Mary Bowers was badly injured on her way to work in November 2011 and still remains in hospital.  Continue reading

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