Twitter link icon

When it comes to passenger engagement, trains are being left behind

Niall BakerOver the past week I’ve had the opportunity to attend both the Passenger Focus’ event Passenger Power and the European Bus Operators Forum.  Both were interesting and it was great to hear how rail and bus operators are taking a keener interest in what their customers have to say. Continue reading

A smarter future for rail customer service

Last week we attended a Passenger Focus event which was convened to discuss their recent research into passenger perspectives on the franchise process.The survey found that most passengers see this process as lacking transparency and only paying lip service to passenger needs  Continue reading

info@mruk.co.uk
0345 130 4576