When it comes to passenger engagement, trains are being left behind

Niall BakerOver the past week I’ve had the opportunity to attend both the Passenger Focus’ event Passenger Power and the European Bus Operators Forum.  Both were interesting and it was great to hear how rail and bus operators are taking a keener interest in what their customers have to say. Continue reading

Five years to order some trains, you could build a new railway quicker than that

Still in recovery mode after the collapse of the franchising process for the West Coast line, the Department for Transport probably breathed a collective sigh of relief when the press decided not to make a bigger deal of April marking the 5th anniversary of its starting procurement for the new Thameslink rolling stock. Continue reading